Advanced Search
Search Results
185 total results found
OTRS Plugins
Zimbra Plugin - ZI-Piler
OTRS Plugin - Dynamic Forms
OTRS Plugin - Conference Rooms
OTRS Plugin - Customer Panel
Zimbra Plugin - ZI-Chat
Zimbra Plugin - ZI-ADPassword
Zimbra Plugin - ZI-Access
Zimbra Plugin - ZI-Knock
OTRS Plugin - Dynamic Fields Visibility
Zimbra Plugin - ZI-MailApproval
INTALIO SYSTEMS
Zimbra plugin - ZI-LicenseSystem
Zimbra Plugin - ZI-SecurityIncident
Zimbra Plugin ZI-Passrecovery
ZI-CHAT - Installation and Administration Guide
ZI-CHAT - User Guide
Conference Rooms - Installation and Administration Guide
Conference Rooms - User Guide
AttachmentPreview
RecurringTask
Dynamic Forms - Installation and Administration Guide
Customer Panel - Installation and Administration Guide
ZI-ADPASSWORD - Installation and Administration Guide
ZI-PILER - Installation and Administration Guide
ZI-ACCESS - Installation and Administration Guide
Customer Panel - User Guide
ZI-KNOCK - Installation and Administration Guide
ZI-KNOCK - User Guide
Customer Panel - Developer Guide
In this book you will find all the information you need to develop your own widgets for the Intalio Customer Panel
ZI-PILER - User Guide
Dynamic Fields Visibility - Installation and Administration Guide
ZI-SecurityIncident - Installation and Administration Guide
ZI-SecurityIncident - User Guide
ZI-MailApproval - Installation and Administration Guide
Installation
Administration
Manual
Manual
Installation
Form configuration - files
User
Instructions for using the system for the user who makes the reservations - regular user.
Form configuration - basic
Form configuration - fields
Room Manager
Instructions for using the system for the user who is responsible for managing the reservations - room manager (local administrator).
Additional information
Administration
Modules
Widgets
OTOBO/OTRS integration
Migration Guide
Intalio Central Login Service Integration
>= version F1.2.15
Release Notes
Release Notes
Release Notes
OTRS package installation
The Conference Rooms package for OTRS (.opm file) is responsible for installing all necessary system components including: Database tables Dynamic Fields Backend files Frontend files To install the package, login to your OTRS system and open the Admin...
Dynamic Fields Configuration
The correct configuration of dynamic fields will allow users to see more information about reservations on the ticket view. Creating a hyperlink for ReservationID dynamic field Open the Admin dropdown menu and pick Overview. Go to Dynamic Fields in Pro...
System configuration
In the system configuration you will find plenty of fields that will allow you to customise your conference rooms system. To see all configuration options: Click on the Admin tab and pick System configuration Find Intalio Conference Rooms in the Navigati...
Adding cities
You can manage cities in a few simple steps. Go to the cities list by opening the Conference Rooms tab in the main menu and clicking City Management. Click Add city button in the actions block to add a new city. Fill out the city name and make sur...
Adding buildings
You can manage buildings in a few simple steps. Buildings must be placed in the cities so make sure you have added at least one city before proceeding further. Go to the buildings list by opening the Conference Rooms tab in the main menu and clicking Build...
Adding rooms
You can manage rooms in a few simple steps. Rooms must be placed in the buildings so make sure you have added at least one building before proceeding further. Go to the rooms list by opening the Conference Rooms tab in the main menu and clicking Rooms Mana...
Installation
Prerequisites In order for this module to work, following requirements must be met: Additional external packagess are installed on the OTRS server: libreoffice libreoffice-java-common default-jre Apache user must be the owner of the /var/www. LibreO...
Installation
Requirements Module requires installing following perl modules: Time::Crontab To install above modules below steps need to be made: root> perl -MCPAN -e shell root> install Time::Crontab Package installation The following instruction explains how to i...
Usage
After the installation, every article attachment is displayed inline as seen below.
Usage
1. Description General purpose of this module is to create recurring tasks as OTRS tickets. It is suitable for any area in the organisation, where various tasks and actions must be performed based on regular basis. Examples are: IT system and application ma...
Administration
Overview RecurringTask module is OTRS Daemon-dependent. While it's functionality is based on CRON mechanism, Daemon::SchedulerCronTaskManager is used. System Configuration RecurringTask module creates new SysConfig entry to Daemon::SchedulerCronTaskManager ...
File and directory structure
Excluding the files and directories necessary to operate the system (i.e. css, fonts, js, service-worker.js), the main application directory contains several elements that are of interest to us: /FORMS directory In this folder we will define and style all...
Main configuration file - global settings
This topic refers to the file static/SystemConfig.json. Example configuration file: { "SystemUrl": "XSYSTEM_URLX", "Alias": "XSYSTEM_ALIASX", "SystemUrl_DEV": "www.example.com/system" "ShowLangButton": true, "LangButtonColor": "#333333", ...
Installation
The following instructions explain how to install the package using one of the provided methods. Please make sure that the Intalio Router package is already installed in your system before proceeding further! Remember to set the correct FQDN and HttpType in ...
Installation
Unpack installer archive file *.tar.gz in /var/tmp/ (as root): mv /root/ZI-ADPassword-x.x.tar.gz /var/tmp/ cd /var/tmp/ tar xzvf ZI-ADPassword-x.x.tar.gz cd /var/tmp/ZI-ADPassword-x.x Run installation script (as root): perl ZI-Installer --instal-deps At...
File activating the form and setting the order in HUB
This topic refers to the file static/FORMS/config.json. [ "ExampleForm1.json", "ExampleForm2.json", ] This file is responsible for form activation and the order of forms in the HUB. Every form you want to see in the menu must be entered here (even...
Zimbra configuration
Prerequisites The goal of this document is to configure Active Directory authentication for domain addomain.example.com in ZCS Zimbra and integrate it with ZI-ADPassword. The configuration of AD authentication of the domain is according to the https://wiki.z...
Form configuration - file structure and general configuration
{ // General configuration of the form "panels": [ { "name": "Application for vacation leave", "fields": [ // Fields on the form ] } ], "translations": { "en": { // Translations }, "pl...
Introduction
Conference Rooms is the system that allows users to make room reservations quickly and conveniently, and administrators to easily decide whether to accept or reject a reservation. And all this using a modern and familiar web interface. Types of users The...
How to get to the Conference Rooms
Agent Login to OTRS's agent panel. New room reservation From the top menu open Conference Rooms tab and click on the New Room Reservation option. You will be redirected to the Conference Rooms' booking view. Management view From the top menu open C...