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The Conference Rooms package for OTRS (.opm file) is responsible for installing all necessary system components including:  Database tables Dynamic Fields Backend files Frontend files To install the package, login to your OTRS system and open the Admin...

The correct configuration of dynamic fields will allow users to see more information about reservations on the ticket view. Creating a hyperlink for ReservationID dynamic field  Open the Admin dropdown menu and pick Overview. Go to Dynamic Fields in Pro...

In the system configuration you will find plenty of fields that will allow you to customise your conference rooms system.  To see all configuration options: Click on the Admin tab and pick System configuration Find Intalio Conference Rooms in the Navigati...

  You can manage cities in a few simple steps. Go to the cities list by opening the Conference Rooms tab in the main menu and clicking City Management.  Click Add city button in the actions block to add a new city.  Fill out the city name and make sur...

You can manage buildings in a few simple steps. Buildings must be placed in the cities so make sure you have added at least one city before proceeding further.  Go to the buildings list by opening the Conference Rooms tab in the main menu and clicking Build...

You can manage rooms in a few simple steps. Rooms must be placed in the buildings so make sure you have added at least one building before proceeding further.  Go to the rooms list by opening the Conference Rooms tab in the main menu and clicking Rooms Mana...

Prerequisites In order for this module to work, following requirements must be met: Additional external packagess are installed on the OTRS server: libreoffice libreoffice-java-common default-jre Apache user must be the owner of the /var/www. LibreO...

Requirements Module requires installing following perl modules: Time::Crontab To install above modules below steps need to be made: root> perl -MCPAN -e shell root> install Time::Crontab Package installation The following instruction explains how to i...

After the installation, every article attachment is displayed inline as seen below.

1. Description General purpose of this module is to create recurring tasks as OTRS tickets. It is suitable for any area in the organisation, where various tasks and actions must be performed based on regular basis. Examples are: IT system and application ma...

Overview RecurringTask module is OTRS Daemon-dependent. While it's functionality is based on CRON mechanism, Daemon::SchedulerCronTaskManager is used. System Configuration RecurringTask module creates new SysConfig entry to Daemon::SchedulerCronTaskManager ...

Excluding the files and directories necessary to operate the system (i.e. css, fonts, js, service-worker.js), the main application directory contains several elements that are of interest to us: /FORMS directory In this folder we will define and style all...

This topic refers to the file static/SystemConfig.json.  Example configuration file: { "SystemUrl": "XSYSTEM_URLX", "Alias": "XSYSTEM_ALIASX", "SystemUrl_DEV": "www.example.com/system" "ShowLangButton": true, "LangButtonColor": "#333333", ...

The following instructions explain how to install the package using one of the provided methods. Please make sure that the Intalio Router package is already installed in your system before proceeding further! Remember to set the correct FQDN and HttpType in ...

Unpack installer archive file *.tar.gz in /var/tmp/ (as root): mv /root/ZI-ADPassword-x.x.tar.gz /var/tmp/ cd /var/tmp/ tar xzvf ZI-ADPassword-x.x.tar.gz cd /var/tmp/ZI-ADPassword-x.x Run installation script (as root): perl ZI-Installer --instal-deps At...

This topic refers to the file static/FORMS/config.json.  [ "ExampleForm1.json", "ExampleForm2.json", ] This file is responsible for form activation and the order of forms in the HUB. Every form you want to see in the menu must be entered here (even...

Prerequisites The goal of this document is to configure Active Directory authentication for domain addomain.example.com in ZCS Zimbra and integrate it with ZI-ADPassword. The configuration of AD authentication of the domain is according to the https://wiki.z...

{ // General configuration of the form "panels": [ { "name": "Application for vacation leave", "fields": [ // Fields on the form ] } ], "translations": { "en": { // Translations }, "pl...

Conference Rooms is the system that allows users to make room reservations quickly and conveniently, and administrators to easily decide whether to accept or reject a reservation. And all this using a modern and familiar web interface.  Types of users The...

Agent Login to OTRS's agent panel. New room reservation From the top menu open Conference Rooms tab and click on the New Room Reservation option.  You will be redirected to the Conference Rooms' booking view.  Management view From the top menu open C...