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OTRS Plugins

otrs

Zimbra Plugin - ZI-Piler

zimbra

OTRS Plugin - Dynamic Forms

otrs
otrs

OTRS Plugin - Conference Rooms

otrs

OTRS Plugin - Customer Panel

Zimbra Plugin - ZI-Chat

Zimbra Plugin - ZI-ADPassword

Zimbra Plugin - ZI-Access

Zimbra Plugin - ZI-Knock

OTRS Plugin - Dynamic Fields Visibility

Zimbra Plugin - ZI-MailApproval

INTALIO SYSTEMS

Zimbra plugin - ZI-LicenseSystem

Zimbra Plugin - ZI-SecurityIncident

Zimbra Plugin ZI-Passrecovery

ZI-CHAT - Installation and Administration Guide

ZI-CHAT - User Guide

Conference Rooms - Installation and Administration Guide

Conference Rooms - User Guide

AttachmentPreview

RecurringTask

Dynamic Forms - Installation and Administration Guide

Customer Panel - Installation and Administration Guide

ZI-ADPASSWORD - Installation and Administration Guide

ZI-PILER - Installation and Administration Guide

ZI-ACCESS - Installation and Administration Guide

Customer Panel - User Guide

ZI-KNOCK - Installation and Administration Guide

ZI-KNOCK - User Guide

Customer Panel - Developer Guide

In this book you will find all the information you need to develop your own widgets for the Intalio Customer Panel

ZI-PILER - User Guide

Dynamic Fields Visibility - Installation and Administration Guide

ZI-SecurityIncident - Installation and Administration Guide

ZI-SecurityIncident - User Guide

ZI-MailApproval - Installation and Administration Guide

Installation

Conference Rooms - Installation and Adm...

Administration

Conference Rooms - Installation and Adm...

Manual

AttachmentPreview

Manual

RecurringTask

Installation

Dynamic Forms - Installation and Admini...

Form configuration - files

Dynamic Forms - Installation and Admini...

User

Conference Rooms - User Guide

Instructions for using the system for the user who makes the reservations - regular user.

Form configuration - basic

Dynamic Forms - Installation and Admini...

Form configuration - fields

Dynamic Forms - Installation and Admini...

Room Manager

Conference Rooms - User Guide

Instructions for using the system for the user who is responsible for managing the reservations - room manager (local administrator).

Additional information

Dynamic Forms - Installation and Admini...

Administration

Customer Panel - Installation and Admin...

Modules

Customer Panel - Developer Guide

Widgets

Customer Panel - Developer Guide

OTOBO/OTRS integration

Dynamic Forms - Installation and Admini...

Migration Guide

Dynamic Forms - Installation and Admini...

Intalio Central Login Service Integration

Dynamic Forms - Installation and Admini...

>= version F1.2.15

Release Notes

INTALIO ACCESS MANAGEMENT (IAM)

Release Notes

ZI-PILER - Installation and Administrat...

Release Notes

ZI-LicenseSystem - Installation and Adm...

OTRS package installation

Conference Rooms - Installation and Adm... Installation

The Conference Rooms package for OTRS (.opm file) is responsible for installing all necessary system components including:  Database tables Dynamic Fields Backend files Frontend files To install the package, login to your OTRS system and open the Admin...

Dynamic Fields Configuration

Conference Rooms - Installation and Adm... Installation

The correct configuration of dynamic fields will allow users to see more information about reservations on the ticket view. Creating a hyperlink for ReservationID dynamic field  Open the Admin dropdown menu and pick Overview. Go to Dynamic Fields in Pro...

System configuration

Conference Rooms - Installation and Adm... Administration

In the system configuration you will find plenty of fields that will allow you to customise your conference rooms system.  To see all configuration options: Click on the Admin tab and pick System configuration Find Intalio Conference Rooms in the Navigati...

Adding cities

Conference Rooms - Installation and Adm... Administration

  You can manage cities in a few simple steps. Go to the cities list by opening the Conference Rooms tab in the main menu and clicking City Management.  Click Add city button in the actions block to add a new city.  Fill out the city name and make sur...

Adding buildings

Conference Rooms - Installation and Adm... Administration

You can manage buildings in a few simple steps. Buildings must be placed in the cities so make sure you have added at least one city before proceeding further.  Go to the buildings list by opening the Conference Rooms tab in the main menu and clicking Build...

Adding rooms

Conference Rooms - Installation and Adm... Administration

You can manage rooms in a few simple steps. Rooms must be placed in the buildings so make sure you have added at least one building before proceeding further.  Go to the rooms list by opening the Conference Rooms tab in the main menu and clicking Rooms Mana...

Installation

AttachmentPreview Manual

Prerequisites In order for this module to work, following requirements must be met: Additional external packagess are installed on the OTRS server: libreoffice libreoffice-java-common default-jre Apache user must be the owner of the /var/www. LibreO...

Installation

RecurringTask Manual

Requirements Module requires installing following perl modules: Time::Crontab To install above modules below steps need to be made: root> perl -MCPAN -e shell root> install Time::Crontab Package installation The following instruction explains how to i...

Usage

AttachmentPreview Manual

After the installation, every article attachment is displayed inline as seen below.

Usage

RecurringTask Manual

1. Description General purpose of this module is to create recurring tasks as OTRS tickets. It is suitable for any area in the organisation, where various tasks and actions must be performed based on regular basis. Examples are: IT system and application ma...

Administration

RecurringTask Manual

Overview RecurringTask module is OTRS Daemon-dependent. While it's functionality is based on CRON mechanism, Daemon::SchedulerCronTaskManager is used. System Configuration RecurringTask module creates new SysConfig entry to Daemon::SchedulerCronTaskManager ...

File and directory structure

Dynamic Forms - Installation and Admini... Form configuration - files

Excluding the files and directories necessary to operate the system (i.e. css, fonts, js, service-worker.js), the main application directory contains several elements that are of interest to us: /FORMS directory In this folder we will define and style all...

Main configuration file - global settings

Dynamic Forms - Installation and Admini... Form configuration - files

This topic refers to the file static/SystemConfig.json.  Example configuration file: { "SystemUrl": "XSYSTEM_URLX", "Alias": "XSYSTEM_ALIASX", "SystemUrl_DEV": "www.example.com/system" "ShowLangButton": true, "LangButtonColor": "#333333", ...

Installation

Customer Panel - Installation and Admin...

The following instructions explain how to install the package using one of the provided methods. Please make sure that the Intalio Router package is already installed in your system before proceeding further! Remember to set the correct FQDN and HttpType in ...

Installation

ZI-ADPASSWORD - Installation and Admini...

Unpack installer archive file *.tar.gz in /var/tmp/ (as root): mv /root/ZI-ADPassword-x.x.tar.gz /var/tmp/ cd /var/tmp/ tar xzvf ZI-ADPassword-x.x.tar.gz cd /var/tmp/ZI-ADPassword-x.x Run installation script (as root): perl ZI-Installer --instal-deps At...

File activating the form and setting the order in HUB

Dynamic Forms - Installation and Admini... Form configuration - files

This topic refers to the file static/FORMS/config.json.  [ "ExampleForm1.json", "ExampleForm2.json", ] This file is responsible for form activation and the order of forms in the HUB. Every form you want to see in the menu must be entered here (even...

Zimbra configuration

ZI-ADPASSWORD - Installation and Admini...

Prerequisites The goal of this document is to configure Active Directory authentication for domain addomain.example.com in ZCS Zimbra and integrate it with ZI-ADPassword. The configuration of AD authentication of the domain is according to the https://wiki.z...

Form configuration - file structure and general configuration

Dynamic Forms - Installation and Admini... Form configuration - basic

{ // General configuration of the form "panels": [ { "name": "Application for vacation leave", "fields": [ // Fields on the form ] } ], "translations": { "en": { // Translations }, "pl...

Introduction

Conference Rooms - User Guide

Conference Rooms is the system that allows users to make room reservations quickly and conveniently, and administrators to easily decide whether to accept or reject a reservation. And all this using a modern and familiar web interface.  Types of users The...

How to get to the Conference Rooms

Conference Rooms - User Guide

Agent Login to OTRS's agent panel. New room reservation From the top menu open Conference Rooms tab and click on the New Room Reservation option.  You will be redirected to the Conference Rooms' booking view.  Management view From the top menu open C...