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OTRS package installation

Conference Rooms - Installation and Adm... Installation

The Conference Rooms package for OTRS (.opm file) is responsible for installing all necessary sys...

Updated 6 years ago by editor

Dynamic Fields Configuration

Conference Rooms - Installation and Adm... Installation

The correct configuration of dynamic fields will allow users to see more information about reserv...

Updated 6 years ago by editor

System configuration

Conference Rooms - Installation and Adm... Administration

In the system configuration you will find plenty of fields that will allow you to customise your ...

Updated 6 years ago by editor

Adding cities

Conference Rooms - Installation and Adm... Administration

  You can manage cities in a few simple steps. Go to the cities list by opening the Conference...

Updated 6 years ago by editor

Adding buildings

Conference Rooms - Installation and Adm... Administration

You can manage buildings in a few simple steps. Buildings must be placed in the cities so make s...

Updated 6 years ago by editor

System administrator

Conference Rooms - Installation and Adm... Administration

Some of the configuration features of the Conference Rooms system are accessible only for the adm...

Updated 6 years ago by editor

Checking configuration

Conference Rooms - Installation and Adm... Administration

We created a simple page that allow administrators check out the current Conference Rooms system ...

Updated 6 years ago by editor

Viewing reservation history

Conference Rooms - User Guide Room Manager

Every action on the reservation is saved in the reservation history including user notes.  To ch...

Updated 6 years ago by editor

Taking actions on the reservations

Conference Rooms - User Guide Room Manager

If you are a room manager your main task is to accept or reject room reservations requests.  Loo...

Updated 6 years ago by editor

Actions and permission

Conference Rooms - User Guide

There are couple of actions that can be performed on a reservation based on your roles and curren...

Updated 6 years ago by editor

Add new reservation

Conference Rooms - User Guide User

To open the add new form click on the BOOK or ANOTHER TIME button in the room card.  Availab...

Updated 6 years ago by editor

Private room

Conference Rooms - User Guide User

Private rooms are special types of rooms that cannot be booked by regular users. Only room manage...

Updated 6 years ago by editor

Find available room

Conference Rooms - User Guide User

Go to the main Conference Rooms panel.  You can find a detailed description on how to get to the...

Updated 6 years ago by editor

Introduction

Conference Rooms - User Guide

Conference Rooms is the system that allows users to make room reservations quickly and convenient...

Updated 6 years ago by editor

How to get to the Conference Rooms

Conference Rooms - User Guide

Agent Login to OTRS's agent panel. New room reservation From the top menu open Conference Room...

Updated 6 years ago by editor

Form configuration - virtual panels

Dynamic Forms - Installation and Admini... Form configuration - basic

  Virtual panels allow, for example, to separate thematic sections. If your form is long, you ...

Updated 6 years ago by editor

File and directory structure

Dynamic Forms - Installation and Admini... Form configuration - files

Excluding the files and directories necessary to operate the system (i.e. css, fonts, js, servi...

Updated 6 years ago by editor

Installation

AttachmentPreview Manual

Prerequisites In order for this module to work, following requirements must be met: Additional...

Updated 6 years ago by Marcin

Administration

RecurringTask Manual

Overview RecurringTask module is OTRS Daemon-dependent. While it's functionality is based on CRO...

Updated 6 years ago by Marcin

Usage

RecurringTask Manual

1. Description General purpose of this module is to create recurring tasks as OTRS tickets. It i...

Updated 6 years ago by Marcin