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Output data structure

{ "options": { // Section "options" }, "data": { // Section "data" } } Se...

Field size and responsive web design

Dynamic forms can work on large, medium and small screens as well as on smartphones. The size of...

Multilanguage support

Dynamic forms can support any language. The lower section of the form configuration contains tra...

Introduction and Description

Attachment preview is the module allowing user to preview given attachments in the tickets withou...

File activating the form and setting the order in HUB

This topic refers to the file static/FORMS/config.json.  [ "ExampleForm1.json", "ExampleFo...

Administration

Overview DynamicFieldsVisibility is simple tool without additional Admin page. Visibility manage...

Installation

The following instructions explain how to install the package using one of the provided methods. ...

XML Configuration

  Widget's development process consists of a few simple steps to let your widget start work for ...

Installation file .sopm

Installation file The installation process contains a standard OTRS package installation file. ...

Template

Template file The template file is the backbone of the whole widget. It is built on the simple J...

Multilanguage translation support

To create a translation for the template file we have to create a separate file: XYZ_translatio...

OTRS package installation

Please make sure that the Intalio Router package is already installed in your system before proce...

ZI-Piler user configuration

Configuration of the ZI-Piler zimlet from user account is evoked by clicking the right mouse butt...

Zimbra configuration

Requirements Piler 1.3.5 or 1.3.8 Zimbra 8.8.15 ZI-Piler Zimlet Information needed: Piler...

Navigating the customer panel

After logging in you will see two main elements of the client panel. Main Menu Selected module...

Logging in

If you previously used the OTRS's Customer Panel you can log in to the new Intalio Customer Panel...

Customising styles

The appearance of Intalio Customer Panel can be fully customised.  List of customisable elements...

Widgets

Introduction Widgets are the basic elements of the customer panel that users interacts with.  W...

Modules

Modules are the main abstract elements of the customer panel.  If you're looking for the informa...

Configuration

Rocket.Chat configuration   Zimbraintegrator role From Administration ->  Permissions ->...