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Configuration User configuration of the ZI-Chat zimlet is evoked by  clicking the left mouse button on "Intalio ZI-Chat" icon After that, configuration window will be opened: In this window, user can set following parameters: View as tab - if set, ZI-C...

The chapter focuses strictly on the development section. For administrative information check out an administration tutorial. Main assumptions The customer panel comes with an easy way of developing and deploying new modules to the panel. It provides you an ...

  Widget's development process consists of a few simple steps to let your widget start work for you.  XML configuration file: The core of the whole widget. This one specifies visibility for specific groups, determines in which module should widget be locate...

If you previously used the OTRS's Customer Panel you can log in to the new Intalio Customer Panel using the same credentials.  Login page address The login page address may vary depending on how the system is implemented but usually it ends with otrs/route.p...

Installation file The installation process contains a standard OTRS package installation file. Basic installation file: Basic installation doesn't differ much from the standard OTRS module installation if you do not plan to enable a multilanguage support me...

After logging in you will see two main elements of the client panel. Main Menu Selected module view Main Menu Click on one of the menu items to display the module. Logout You can find logout button at the bottom of the Main Menu.  Dashboard The D...

Template file The template file is the backbone of the whole widget. It is built on the simple JavaScript function returning vue Instance object.  Each Vue instance has a unique id. It serves this purpose for easy saving of the user settings, user's data, and...

To create a translation for the template file we have to create a separate file: XYZ_translations_strings.json xyzWidget.pm In the installation process, XYZ_translations_strings.json is being merged to the global translations list. Depends on the user pre...

Configuration of the ZI-Piler zimlet from user account is evoked by clicking the right mouse button over Intalio ZI-Piler zimlet icon. After that a configuration windows will open: In this window, parameters have following meaning: Auto archive enable -...

XML Configuration File Configuration determines the main aspects of the module. Each one regardless of future different configurations has the same core model: <?xml version="1.0" encoding="UTF-8" ?> <otrs_config version="2.0" init="Application"> <Sett...

Please make sure that the Intalio Router package is already installed in your system before proceeding further! To install the package, login to your OTRS system and open the Admin / Overview page.  Find the Package Manager.  You can use the Filter for Ite...

Main assumptions Our goal is to create a simple widget that can be added to the Dashboard view. It will include the number of new tickets assigned to the specific customer user. Module Structure The widget will be built as a standard OTRS package, easy to b...

In the system configuration you will find plenty of fields that will allow you to customise your Dynamic Forms system.  To see all configuration options: Click on the Admin tab and pick System configuration Find Intalio Dynamic Forms in the Navigation bar...

Requirements Zimbra 8.8.15 ZI-LicenseSystem ZI-LicenseSystem Unpack installer archive file *.tar.gz in /var/tmp/ (as root): mv /root/ZI-LicenseSystem-x.x.tar.gz /var/tmp/ cd /var/tmp/ tar xzvf ZI-LicenseSystem-x.x.tar.gz cd /var/tmp/ZI-LicenseSystem...

After login into the Zimbra Web Client, the user will see the Incident button. To notify about an unsafe message, the user has to select a message and click the Incident button. When the button is clicked, a notification message is generated with the unsafe me...

Log in to the Zimbra Administration Console. The ZI-SecurityIncident configuration panel is available on Main Page -> Migration and tools -> ZI-SecurityInciden Email settings From - sender of the notification email To - recipient of the notification em...

SystemConfig.json OtrsUrl The parameter OtrsUrl has been changed to SystemUrl. The parameter values have also been changed in the default configuration file: OTRS_URL -> XSYSTEM_URLX XSYSTEM_URLX Is a parameter that will automatically be changed to the ap...

AdditionalForm (additionalForm) (1.2.2) (BETA) This field allows you to dynamically load additional dynamic forms!     Example: { "size": "s12 m12", "type": "additionalForm", "id": "additionalForm", "hidden": false, "value": "", "form_...

Script: /opt/otobo/bin/otobo.SetPermissions.plDirectoriesUser: otoboGroup: www-data Minimum permissions: 666 FilesUser: www-dataGroup: www-data Minimum permissions: 660  

Description Intalio Central Login Service Configuration SystemConfig.json { "SystemUrl": "XSYSTEM_URLX", [...] "IntalioCLS": { "enabled": true, "url": "https://localhost:8081/" } } IntalioCLS - Container of Intalio CLS configura...