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Overview To configure the ZI-Access zimlet, please open the Administration Console > Tools and migration > ZI-Access ZI-Access consists of the following display panes: Intalio ZI-LicenseSystem - displays license informations Intalio ZI-LicenseSystem Zim...

Installation If ZI-Knock  Zimlet is installed for a first time, ZI-LicenseSystem Zimlet needs to be installed before ZI-Knock. To install ZI-LicenseSystem: unpack the received archive ZI-LicenseSystem-xxx.tar.gz tar xzvf ZI-LicenseSystem-xxx.tar.gz run ...

Introduction ZI-KNOCK Zimlet is an easy-to-use tool for securing access to the Zimbra system admin panel. Without activating the Zimlet in the administrator mail account, access to the admin panel is permanently blocked. Access to the panel from www.mail.comp...

Introduction From user account, there are to types of possible actions: set zimlet preferences: ports and IP activating configured port knocking action Configuration Configuration of the ZI-Knock zimlet can be evoked by double click on the ZI-Knock ziml...

Rocket.Chat configuration   Zimbraintegrator role From Administration ->  Permissions ->"New role" We create zimbraintegrator role , with following options: add-user-to-any-c-room view-user-administration view-room-administration view-privil...

Installation Instalation is perform by execution following: perl ZI-Installer In case of the multi server instalation, zimlet must be installed on every mailbox. Remeber to restart all mailboxes (as root):zmmailboxdctl restart

Configuration User configuration of the ZI-Chat zimlet is evoked by  clicking the left mouse button on "Intalio ZI-Chat" icon After that, configuration window will be opened: In this window, user can set following parameters: View as tab - if set, ZI-C...

The chapter focuses strictly on the development section. For administrative information check out an administration tutorial. Main assumptions The customer panel comes with an easy way of developing and deploying new modules to the panel. It provides you an ...

  Widget's development process consists of a few simple steps to let your widget start work for you.  XML configuration file: The core of the whole widget. This one specifies visibility for specific groups, determines in which module should widget be locate...

If you previously used the OTRS's Customer Panel you can log in to the new Intalio Customer Panel using the same credentials.  Login page address The login page address may vary depending on how the system is implemented but usually it ends with otrs/route.p...

Installation file The installation process contains a standard OTRS package installation file. Basic installation file: Basic installation doesn't differ much from the standard OTRS module installation if you do not plan to enable a multilanguage support me...

After logging in you will see two main elements of the client panel. Main Menu Selected module view Main Menu Click on one of the menu items to display the module. Logout You can find logout button at the bottom of the Main Menu.  Dashboard The D...

Template file The template file is the backbone of the whole widget. It is built on the simple JavaScript function returning vue Instance object.  Each Vue instance has a unique id. It serves this purpose for easy saving of the user settings, user's data, and...

To create a translation for the template file we have to create a separate file: XYZ_translations_strings.json xyzWidget.pm In the installation process, XYZ_translations_strings.json is being merged to the global translations list. Depends on the user pre...

Configuration of the ZI-Piler zimlet from user account is evoked by clicking the right mouse button over Intalio ZI-Piler zimlet icon. After that a configuration windows will open: In this window, parameters have following meaning: Auto archive enable -...

XML Configuration File Configuration determines the main aspects of the module. Each one regardless of future different configurations has the same core model: <?xml version="1.0" encoding="UTF-8" ?> <otrs_config version="2.0" init="Application"> <Sett...

Please make sure that the Intalio Router package is already installed in your system before proceeding further! To install the package, login to your OTRS system and open the Admin / Overview page.  Find the Package Manager.  You can use the Filter for Ite...

Main assumptions Our goal is to create a simple widget that can be added to the Dashboard view. It will include the number of new tickets assigned to the specific customer user. Module Structure The widget will be built as a standard OTRS package, easy to b...

The following instructions explain how to install the package using one of the provided methods. 1. Admin Interface Log in to your system as user with admin privileges and go to menu Admin ⇨ Package Manager. Select module file (with .opm extension) in the "A...

Overview DynamicFieldsVisibility is simple tool without additional Admin page. Visibility management is performed entirely within OTRS System Configuration (SysConfig). Prerequisites Module Dynamic Fields Visibility provides additional functionality to alre...