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Text (text) This field allows you to enter text. { "size": "s12 m6 offset-m3", "type": "text", "id": "SelectCity", "label": "City", "validate": [ "" ], "icon": "location_city", "otrs_visible": "all", "hidden": false, "val...

There are couple of actions that can be performed on a reservation based on your roles and current reservation state.  EditEdit currently open reservation. Press save changes to send an update.  Accept Reject ReleaseWhen the reservation is accepted it can...

Number (number) This field takes only numbers, you can use the validator to set e.g. ranges. Example: { "size": "s12 m6 offset-m3", "type": "number", "id": "Number", "label": "Number", "validate": [ "" ], "icon": "filter_1", "...

Every action on the reservation is saved in the reservation history including user notes.  To check out the reservation history open the reservation details from the calendar or list view. You will find HISTORY button on the bottom of the screen near the rest...

Some of the configuration features of the Conference Rooms system are accessible only for the administrators group.  Read more about configuring Conference Room including administrators group name Checking if you are an admin There is a label in the title b...

We created a simple page that allow administrators check out the current Conference Rooms system configuration.  Go to Conference Rooms' check config page - /checkConfig?sessionId=tpXQ89oXql0BfuPKvfss09wZwC232yHA (remember to update the sessionId parameter). ...

Textarea (textarea) This field allows you to enter longer texts. Its size is determined dynamically based on the amount of text. Example: { "size": "s12 m6 offset-m3", "type": "textarea", "id": "Textarea", "label": "Textarea", "validate": [...

Custom sort: You can use the "order_by" and "order" params. You can find more information here: Form configuration - file structure and general configuration If the field does not have the required parameter (e.g. "order"), it will be added at the end. By d...

The form system is very strongly integrated into OTRS. Dynamic forms can be connected to any other system, but we provide full support for OTRS. The order of the fields in the article You can see the sorting functions in "Sorting of fields in the OTRS art...

{ "options": { // Section "options" }, "data": { // Section "data" } } Section "options" Here you will find all additional information describing the form, e.g. checking the session, the session itself, the name of the form, etc. Sect...

Dynamic forms can work on large, medium and small screens as well as on smartphones. The size of fields is set in the parameter size. The system can also work as an application installed on the phone in the form of PWA. We are using a standard 12 column flu...

Dynamic forms can support any language. The lower section of the form configuration contains translations in every available language. (File and directory structure) Default messages are available in Polish and English. If you want, you can add your own lang...

Icons are fully compatible with material design If you want to add your icon, you can use all icons that come with the material design package. All available icons can be found at this address, for example: https://material.io/resources/icons/?style=baseli...

Attachment preview is the module allowing user to preview given attachments in the tickets without the need to download it. The module doesn't require additional configuration so, after installation, it's ready to use. Supporting the most popular formats: jpe...

The Customer Panel is closely linked to the Intalio Router Package, which is responsible for routing many of the Intalio's applications that are based on OTRS.  Base path for the application is always /opt/otrs/var/httpd/htdocs/.  You can set a path to the a...

The appearance of Intalio Customer Panel can be fully customised.  List of customisable elements Favicon (browser card icon) Page Title Menu Logo Menu title Active elements color (accent color) Shades color Widgets color Menu background Login page l...

In the system configuration you will find plenty of fields that will allow you to customise your customer panel.  To see all configuration options: Click on the Admin tab and pick System configuration Find Intalio Customer Panel in the Navigation bar Fr...

Modules are the main abstract elements of the customer panel.  If you're looking for the information about adding new custom modules to the Intalio Customer Panel check out this link Module types There are two types of modules: ModuleThis type of module d...

Introduction Widgets are the basic elements of the customer panel that users interacts with.  Widgets can be simple... ... or complex.  Widgets are part of the modules.  Saving the widgets configuration Widgets can be added to the customer's Dashbo...

It is necessary to have ZI-LicenseSystem already installed in the system prior to any other ZI-* zimlet installation. Check here: ZI-LicenseSystem - Installation or update To update zimlet to the newer version just follow the installation steps and when the i...