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Modules

Modules are the main abstract elements of the customer panel. 

Module types

There are two types of modules:

  • Views
  • Redirectets

Each module, regardless of type can be located in the menu. 

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Modules configuration

Each module consists of three OTRS configuration options

  1. Modules specific configuration

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  2. Module availability (set to 1 to make it available)

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  3. Correct module permission - users that are in specified OTRS's group will see given module in the menu and will be able to open the module view

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Module customisation

Menu icon

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To customise menu icon of the given module find the module configuration in System Config. 

 

Read more about Customer Panel configuration here

To change default icon go to the icons library and modify icon option in module configuration. 

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