Overview of the reservations (dashboard)

Open the room management (dashboard) view. 

If you don't know how to find the dashboard check out this article.

The dashboard is represented in a convenient calendar view. 
You can switch between plenty of views:

• Today
• Week
• Day
• Pending
• My
• My Rooms

Events visibility

The number of events you can see in the dashboard view depends on the type of user you are. 

Unauthorised user

Unauthorised user is the user that is not logged in to the OTRS system. 

You became unauthorised user when there is no sessionId parameter provided in the URL or the user session has expired. 

This type of users can see:

• accepted reservations of all other users

Recommended personel

Cleaning services personel can use the Conference Rooms system as unauthorised users. 

The reservations calendar can be printed and passed to the cleaning services personel

Regular user

Regular user is the authorised user (logged in to OTRS) who is not a room manager. 
The regular user can be "regular" in one room and room manager in another room. This permissions are set per room, not globally for the whole system. 

This type of users can see:

• reservations that he owns - pending, accepted or rejected (all states)
• other users' reservations - pending or accepted

Recommended personel

Employees that organise meetings in the company. 

Room manager

Room manager is the authorised user (logged in to OTRS) who is a local administrator (manager) for the given room. 

The room manager permissions are given per single room, not globally. User can be a manager for one room, but a regular user for the other rooms. 

This type of users can see:

• reservations that he owns - pending, accepted or rejected (all states)
• other users' reservations - pending or accepted
• reservations in rooms in which he is a room manager (local administrator)

Recommended personel

Employees that organise meetings in the company and are responsible for accepting or reject requests for room reservations. 

Calendar tabs

Week

This tab represent a calendar view on which you can see all the reservations that are visible to you based on your current roles and will take place this week. You can navigate between weeks using the navigation arrows. 

Day

This tab represent a calendar view on which you can see all the reservations that are visible to you based on your current roles. You can navigate between days using the navigation arrows. 

Pending

This tab represent a list view on which you can see all the reservations that are currently in pending state. 

My

This tab represent a calendar view on which you can see all your private. 

You can quickly differentiate your reservations from others by looking on its state label. Your text is always added to the reservations that you own on lists. 
In calendar view your reservations are also bordered by blue line. 

My rooms

This tab represent a calendar view on which you can see all reservations that have been scheduled in rooms in which you're a room manager (local administrator). If you want to accept or reject the reservations in rooms that you're responsible for this is the most convenient way. 

Reservation details

To open the reservation details simply click on the reservation in calendar view or list view.