System Configuration
In the system configuration you will find plenty of fields that will allow you to customise your customer panel.
To see all configuration options:
- Click on the Admin tab and pick System configuration
- Find Intalio Customer Panel in the Navigation bar
- From the dropdown menu choose CustomerFrontend
AvailableLanguages
List of available languages
Currently supported languages:
- English (United States)
- Polish
CustomerOTRSFrontendModule::AvailableModules
Set modules availability (visibility).
Setting the value 1 for the module will allow you to go to its view and see it on the menu.
Read more about modules here
CustomerOTRSFrontendModule::AvailableModules
Set modules availability (visibility).
Setting the value 1 for the module will allow you to go to its view and see it on the menu.
Read more about modules here
CustomerOTRSFrontendModule::DefaultOverviewColumns
List of parameters that are available to choose as columns on the tickets list in the widget configuration.
Read more about widgets here
CustomerOTRSFrontendModule::Permissons
Defines user groups that are allowed to see the given module.
CustomerOTRSFrontendModule::ScreenAfterLogin
Defines the address that will be used to redirect after successful login
CustomerOTRSFrontendModule::Styles
Defines the styles and images that are used to personalise the panel
Read more about customising the panel here
CustomerOTRSFrontendModule::TicketPreviewTitleTemplate
Defines a ticket title template
This field uses the OTRS templating mechanism. Read more about it in OTRS documentation.
CustomerOTRSFrontendModule::TicketViewFieldOrder
Defines the priority (order) of properties on the ticket view's information column.
CustomerOTRSFrontendModule::EscalationSuspendedStates
If a SLA suspension module is used which uses ticket states for controlling the time counter, we can specify the suspend states here. 