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Overview of the reservations (dashboard)

Open the room management (dashboard) view. 

If you don't know how to find the dashboard check out this article.

The dashboard is represented in a convenient calendar view. 
You can switch between plenty of views:

  • Today
  • Week
  • Day
  • Pending
  • My
  • My Rooms

Events visibility

The number of events you can see in the dashboard view depends on the type of user you are. 

Unauthorised user

Unauthorised user is the user that is not logged in to the OTRS system. 

You became unauthorised user when there is no sessionId parameter provided in the URL or the user session has expired. 

This type of users can see:

  • accepted reservations of all other users

Cleaning services personel can use the Conference Rooms system as unauthorised users. 

The reservations calendar can be printed and passed to the cleaning services personel

Regular user

Regular user is the authorised user (logged in to OTRS) who is not a room manager. 
The regular user can be "regular" in one room and room manager in another room. This permissions are set per room, not globally for the whole system. 

This type of users can see:

  • reservations that he owns - pending, accepted or rejected (all states)
  • other users' reservations - pending or accepted

Employees that organise meetings in the company. 

Room manager

Room manager is the authorised user (logged in to OTRS) who is a local administrator (manager) for the given room. 

The room manager permissions are given per single room, not globally. User can be a manager for one room, but a regular user for the other rooms. 

This type of users can see:

  • reservations that he owns - pending, accepted or rejected (all states)
  • other users' reservations - pending or accepted
  • reservations in rooms in which he is a room manager (local administrator)

Employees that organise meetings in the company. 

Events visibility

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