Introduction

Conference Rooms is the system that allows users to make room reservations quickly and conveniently, and administrators to easily decide whether to accept or reject a reservation. And all this using a modern and familiar web interface. 

 

Types of users

There are two types of users in the system. 

• Regular users - can book rooms
• Room managers - can book rooms and manage the reservations ie. accept or reject. 

Every OTRS's user (agent or customer user) becomes regular user of the Conference Rooms system out of the box. No prior actions are required. 

Room managers are people specially delegated to the role of managing a given room. 

Every room has one or more room managers. 

The room manager can also make reservations. In addition, it receives additional rights in the form of the ability to accept, reject or free the room. He also sees more information in the summary view of reservations as opposed to regular users.

The method of granting permission to room managers has been described on the page with instructions on creating and configuring rooms.