Sorting of fields in the OTRS article

Custom sort: 

 You can use the "order_by" and "order" params. You can find more information here: Form configuration - file structure and general configuration 

 If the field does not have the required parameter (e.g. "order"), it will be added at the end. 

 By default: 

 Fields are sorted by identifiers, if you want the fields to be in a certain order, you must name them accordingly. 

 Example: 

 {

 "size": "s12 m6 offset-m3",

 "type": "number",

 "id": "2_FieldID",

 "label": "Number",

 "validate": [

 ""

 ],

 "icon": "filter_1",

 "otrs_visible": "all",

 "hidden": false,

 "value": ""

},

{

 "size": "s12 m6 offset-m3",

 "type": "textarea",

 "id": "1_FieldID",

 "label": "Textarea",

 "validate": [

 ""

 ],

 "icon": "announcement",

 "otrs_visible": "all",

 "hidden": false,

 "value": ""

} 

 This configuration will cause the field "1_FieldID" to be displayed above "2_FieldID" in the OTRS article request.