File and directory structure Excluding the files and directories necessary to operate the system (i.e. css, fonts, js, service-worker.js), the main application directory contains several elements that are of interest to us: /FORMS directory In this folder we will define and style all our forms. /styles directory files that allow you to configure the appearance of the form (changing colors, styling views, control buttons, etc.). /templates directory configuration files of each form config.json file list of active forms SystemConfig.json file Main system configuration, here you set communication with OTRS, default language and many more [[[more in the Main configuration file - global settings]]]. manifest.json file This file is responsible for PWA settings (for more advanced users), if you are not an advanced user - leave it as it is. index.html file In this file you can change the title of the form page, you can change it by changing the text in the