System Configuration

In the system configuration you will find plenty of fields that will allow you to customise your customer panel.  

 To see all configuration options: 

 
 Click on the Admin tab and pick System configuration 
 

 Find Intalio Customer Panel in the Navigation bar 
 

 From the dropdown menu choose CustomerFrontend 

 

 

 
 AvailableLanguages 

 List of available languages Currently supported languages: 

 
 English (United States) 

 Polish 

 
 CustomerOTRSFrontendModule::AvailableModules 

 Set modules availability (visibility). Setting the value 1 for the module will allow you to go to its view and see it on the menu.  

 Read more about modules here 

 CustomerOTRSFrontendModule::DefaultOverviewColumns 

 List of parameters that are available to choose as columns on the tickets list in the widget configuration.  

 

 Read more about widgets  here 

 CustomerOTRSFrontendModule::Permissons 

 Defines user groups that are allowed to see the given module.  

 

 CustomerOTRSFrontendModule::ScreenAfterLogin 

 Defines the address that will be used to redirect after successful login 

 

 CustomerOTRSFrontendModule::Styles 

 Defines the styles and images that are used to personalise the panel 

 

 Read more about customising the panel here 

 CustomerOTRSFrontendModule::TicketPreviewTitleTemplate 

 Defines a ticket title template 

 

 This field uses the OTRS templating mechanism. Read more about it in OTRS documentation. 

 CustomerOTRSFrontendModule::TicketViewFieldOrder 

 Defines the priority (order) of properties on the ticket view's information column.  

 

 

 EscalationSuspendedStates 

 If a SLA suspension module is used which uses ticket states for controlling the time counter, we can specify the suspend states here. 

 LoginPanel 

 This configuration let you customise your login panel. 

 

 You can customise the following items 

 
 IForgotMyPasswordEnabled - enable password remainder option 

 LogoEnabled - shows logo in the login panel title bar 

 LogoHref - Redirect after clicking the logo 

 LogoName - text on the tooltip (hover on the logo to see it) 

 LogoSize - size of the image 

 LogoUrl - image source file path 

 
 OTRSFrontendModule 

 Configurations starting with OTRSFrontendModule::  is the configuration for specific module such as CustomerDashboard, CustomerForm etc. They all have the similar configuration options to set and some of them have also a widgets section or mode.  

 More information about Modules documentation can be found  here 

 

 TicketListMaxRows 

 Defines the maximum number of rows on the tickets list.