Modules

Modules are the main abstract elements of the customer panel.  

 If you're looking for the information about adding new custom modules to the Intalio Customer Panel check out this link 

 Module types 

 There are two types of modules: 

 
 Module This type of module displays its content (widgets) in the main customer panel section 

This are all examples of modules with type  module   
 

 Redirect Redirects are simply links in the Customer Panel's menu 

 Hidden Module is available but is not visible in the menu. It's only available by typing its address in the browser 

 
 Each module, regardless of type can be located in the menu.  

 

 Modules configuration 

 Each module consists of three OTRS configuration options 

 
 Modules specific configuration 

 

 Module availability (set to 1 to make it available) 

 

 Correct module permission - users that are in specified OTRS's group will see given module in the menu and will be able to open the module view 

 

 
 Module customisation 

 Menu icon 

 

 To customise menu icon of the given module find the module configuration in System Config.  

   

 Read more about Customer Panel configuration here 

 To change default icon go to the  icons library and pick the icon that you want to set. 

 

 Find the module configuration in System Configuration.  

 

 Paste the new icon name in the icon option.  

 Modules menu order 

 The higher the priority the higher the module is on the menu.  

 

 Module name 

 You can change the module name in the menu by changing the text  setting in the module configuration.  

 

 Setting the module type (module/redirect) 

 You can change the behaviour of the menu option by setting it's type.  You can choose between views and redirects.  

 Module 

 If you set the module type to module , selecting the module in the menu will result in displaying its content directly in the customer panel. 

 User Settings is the example of this behaviour.  

 

 Redirect 

 Redirect is simply a link in the menu of the customer panel. It can be used to redirect users to another systems.  

 

 Redirects can be opened in new tab or new window.  Use mode  setting to set proper browser behaviour.  Available options: - newWindow - tab