System Configuration

In the system configuration you will find plenty of fields that will allow you to customise your customer panel. 

To see all configuration options:

  1. Click on the Admin tab and pick System configuration
  2. Find Intalio Customer Panel in the Navigation bar
  3. From the dropdown menu choose CustomerFrontend

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AvailableLanguages

List of available languages
Currently supported languages:

  • English (United States)
  • Polish
CustomerOTRSFrontendModule::AvailableModules

Set modules availability (visibility).
Setting the value 1 for the module will allow you to go to its view and see it on the menu. 

Read more about modules here

CustomerOTRSFrontendModule::DefaultOverviewColumns

List of parameters that are available to choose as columns on the tickets list in the widget configuration. 

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Read more about widgets here

CustomerOTRSFrontendModule::Permissons

Defines user groups that are allowed to see the given module. 

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CustomerOTRSFrontendModule::ScreenAfterLogin

Defines the address that will be used to redirect after successful login

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CustomerOTRSFrontendModule::Styles

Defines the styles and images that are used to personalise the panel

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Read more about customising the panel here

CustomerOTRSFrontendModule::TicketPreviewTitleTemplate

Defines a ticket title template

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This field uses the OTRS templating mechanism. Read more about it in OTRS documentation.

CustomerOTRSFrontendModule::TicketViewFieldOrder

Defines the priority (order) of properties on the ticket view's information column. 

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EscalationSuspendedStates

If a SLA suspension module is used which uses ticket states for controlling the time counter, we can specify the suspend states here. image-1591283090361.png

LoginPanel

This configuration let you customise your login panel.

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You can customise the following items

  • IForgotMyPasswordEnabled - enable password remainder option
  • LogoEnabled - shows logo in the login panel title bar
  • LogoHref - Redirect after clicking the logo
  • LogoName - text on the tooltip (hover on the logo to see it)
  • LogoSize - size of the image
  • LogoUrl - image source file path
OTRSFrontendModule

Configurations starting with OTRSFrontendModule:: is the configuration for specific module such as CustomerDashboard, CustomerForm etc. They all have the similar configuration options to set and some of them have also a widgets section or mode. 

More information about Modules documentation can be found here

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TicketListMaxRows

Defines the maximum number of rows on the tickets list. 

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Revision #8
Created Thu, Jun 4, 2020 8:30 AM by editor
Updated Fri, Jun 5, 2020 9:32 AM by editor