OTRS package installation

The Conference Rooms package for OTRS (.opm file) is responsible for installing all necessary system components including: 

  • Database tables
  • Dynamic Fields
  • Backend files
  • Frontend files

To install the package, login to your OTRS system and open the Admin / Overview page. 

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Find the Package Manager. 

You can use the Filter for Items field to narrow down visible options.


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In the Actions block on the left, click Choose file, upload the opm file and click Install Package

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If you see a notification about an unverified package, click Continue to proceed with the installation. 

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If the installation was successful, you should see a welcome message on the screen.

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The new tab is also visible in the main navigation bar.

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Please note that the installation process might take a while. As long as the installation process is not completed the yellow bar will be displayed on top of the page.

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Revision #3
Created Tue, Apr 14, 2020 12:48 PM by editor
Updated Wed, May 27, 2020 2:34 PM by editor