OTRS package installation

The Conference Rooms package for OTRS (.opm file) is responsible for installing all necessary system components including: 

  • Database tables
  • Dynamic Fields
  • Backend files
  • Frontend files

To install the package, login to your OTRS system and open the Admin / Overview page. 


Find the Package Manager. 

You can use the Filter for Items field to narrow down visible options.


In the Actions block on the left, click Choose file, upload the opm file and click Install Package


If you see a notification about an unverified package, click Continue to proceed with the installation. 


If the installation was successful, you should see a welcome message on the screen.


The new tab is also visible in the main navigation bar.


Please note that the installation process might take a while. As long as the installation process is not completed the yellow bar will be displayed on top of the page.



Revision #3
Created Tue, Apr 14, 2020 12:48 PM by editor
Updated Wed, May 27, 2020 2:34 PM by editor