# Dynamic Fields Configuration

The correct configuration of dynamic fields will allow users to see more information about reservations on the ticket view.

### Creating a hyperlink for ReservationID dynamic field 

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Open the *Admin* dropdown menu and pick *Overview*.

[![image-1586944929727.png](https://docs.intalioservices.com/uploads/images/gallery/2020-04/scaled-1680-/42prHOXJzZKqMOo8-image-1586944929727.png)](https://docs.intalioservices.com/uploads/images/gallery/2020-04/42prHOXJzZKqMOo8-image-1586944929727.png)

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Go to *Dynamic Fields* in *Processes & Automation* section

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Click on the ReservationID row in the list

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Add the URL for reservation in Show link field  
Example:   
`https://example.com/roomReservations/Dashboard?reservationId=[% Data.ReservationID | uri %]&sessionId=[% Env("SessionID") %]`  
Click *Save and finish.*

[![image-1586945884568.png](https://docs.intalioservices.com/uploads/images/gallery/2020-04/scaled-1680-/KZvYF6BUwNq7r8Qz-image-1586945884568.png)](https://docs.intalioservices.com/uploads/images/gallery/2020-04/KZvYF6BUwNq7r8Qz-image-1586945884568.png)

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### Adding dynamic fields visibility to Ticket view

Open the *Admin* dropdown menu and pick *System Configuration*.

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In the search bar type `AgentTicketZoom###DynamicField` and click **Enter.**

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We recommend setting visibility for the following dynamic fields:

- ReservationID
- ReservationAdditionalDescription
- ReservationNumberOfPeople
- ReservationIsManagerPresent

1\. Add new entry by clicking the **Plus** sign.   
2\. Enter **Dynamic Field Name** (e.g. ReservationID) and enable it.   
3\. Repeat this process for other fields

Save the settings by clicking checkmark.

[![image-1586947210397.png](https://docs.intalioservices.com/uploads/images/gallery/2020-04/scaled-1680-/DA9DZVu8mm4XdZaM-image-1586947210397.png)](https://docs.intalioservices.com/uploads/images/gallery/2020-04/DA9DZVu8mm4XdZaM-image-1586947210397.png)

### Settings deployment

Every changes in OTRS configuration needs to be deployed.

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If you have undeployed settings you should see a yellow bar under the main menu. Click it and you will be forwarded to the deyployment page.

[![image-1586947831723.png](https://docs.intalioservices.com/uploads/images/gallery/2020-04/scaled-1680-/nRRkw03G7SmdJfjr-image-1586947831723.png)](https://docs.intalioservices.com/uploads/images/gallery/2020-04/nRRkw03G7SmdJfjr-image-1586947831723.png)  
  
If you don't see a yellow bar go to the *Admin / System configuration / Deployment*.

[![image-1586947882529.png](https://docs.intalioservices.com/uploads/images/gallery/2020-04/scaled-1680-/sblfMOQB7NPHwYe6-image-1586947882529.png)](https://docs.intalioservices.com/uploads/images/gallery/2020-04/sblfMOQB7NPHwYe6-image-1586947882529.png)

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Check out the settings that you want to deploy (checked by default) and click **Deploy selected changes**

[![image-1586948012653.png](https://docs.intalioservices.com/uploads/images/gallery/2020-04/scaled-1680-/4ZEHe3rSCeapPS4w-image-1586948012653.png)](https://docs.intalioservices.com/uploads/images/gallery/2020-04/4ZEHe3rSCeapPS4w-image-1586948012653.png)

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Write a comment about the changes that you made and click **Deploy now**.

From now on, information saved in the added dynamic fields will be visible in the ticket, in the "Ticket details".