Installation

OTRS package installation
The Conference Rooms package for OTRS ( .opm file) is responsible for installing all necessary system components including:  

 
 Database tables 

 Dynamic Fields 

 Backend files 

 Frontend files 

 
 
 To install the package, login to your OTRS system and open the Admin / Overview  page.  

 
 Find the Package Manager.  

 You can use the Filter for Items field to narrow down visible options. 

 

 
 In the Actions block on the left, click Choose file,  upload the  opm file and click Install Package .  

 

 
 If you see a notification about an unverified package, click Continue to proceed with the installation.  

 

 
 If the installation was successful, you should see a welcome message on the screen. 

 

 The new tab is also visible in the main navigation bar. 

 

 
 Please note that the installation process might take a while. As long as the installation process is not completed the yellow bar will be displayed on top of the page. 

 

  

Dynamic Fields Configuration
The correct configuration of dynamic fields will allow users to see more information about reservations on the ticket view. 

 Creating a hyperlink for ReservationID dynamic field  

 
 Open the Admin dropdown menu and pick Overview . 

 

 
 Go to Dynamic Fields in Processes & Automation section 

 
 Click on the ReservationID row in the list 

 
 Add the URL for reservation in Show link field Example: https://example.com/roomReservations/Dashboard?reservationId=[% Data.ReservationID | uri %]&sessionId=[% Env("SessionID") %] Click Save and finish.  

 

 
 Adding dynamic fields visibility to Ticket view 

 Open the Admin dropdown menu and pick System Configuration .  

 
 In the search bar type AgentTicketZoom###DynamicField  and click Enter.  

 
 We recommend setting visibility for the following dynamic fields: 

 
 ReservationID 

 ReservationAdditionalDescription 

 ReservationNumberOfPeople 

 ReservationIsManagerPresent 

 
 1. Add new entry by clicking the Plus sign.  2. Enter  Dynamic Field Name  (e.g. ReservationID) and enable it.  3. Repeat this process for other fields 

 Save the settings by clicking checkmark. 

 

 Settings deployment 

 Every changes in OTRS configuration needs to be deployed.  

 
 If you have undeployed settings you should see a yellow bar under the main menu. Click it and you will be forwarded to the deyployment page.  

 If you don't see a yellow bar go to the Admin / System configuration / Deployment .  

 

 
 Check out the settings that you want to deploy (checked by default) and click Deploy selected changes 

 

 
 Write a comment about the changes that you made and click Deploy now . 

 From now on, information saved in the added dynamic fields will be visible in the ticket, in the "Ticket details".